Frequently Asked Questions
What is Echè?
Echè is a luxury fashion brand offering premium-quality clothing and accessories for women. Our collections blend timeless elegance with modern sophistication, making style both aspirational and attainable.
Where are you based?
Echè is based in Kolkata, India. You can shop with us online at www.eche.co.in or visit our offline studio at 11B, Earle Street, Ballygunge, Kolkata by appointment.
Are your products ready to ship or made to order?
Most of our pieces are ready to ship and dispatched within 2–4 working days. Some exclusive or custom-fit items may be made to order, which will be mentioned on the product page along with the estimated delivery time.
Do you offer custom sizing?
Yes, selected pieces can be customized to your measurements. Do reach out to us via whatsapp, we will be happy to help you!
How do I know my size?
Every product includes a detailed size chart. If you’re still unsure, our team is happy to assist via WhatsApp or Instagram DM.
What are your shipping charges and timelines?
- Free shipping across India on orders above Rs. 999/-
- Express shipping is available at an additional cost on request.
- For detailed information check out our Shipping Policy
Do you ship internationally?
Currently, we do not offer international shipping through our website. However, we know that Eche’s timeless pieces have a global appeal—and we’re working behind the scenes to make worldwide delivery a reality very soon.
In the meantime, we’re happy to handle international orders as special requests. If you're based outside India and would like to make a purchase, simply email us at customercare@eche.co.in. Our team will personally assist you and explore shipping options based on your location.
Thank you for your love and patience as we expand our reach across borders.
What is your return or exchange policy?
Kindly refer to our Exchange Policy for full details.
What if I receive a damaged or incorrect product?
In the rare case that you receive a damaged or incorrect item, please email or WhatsApp us within 48 hours of delivery with images, and we’ll resolve it at the earliest.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also check the status in the “My Orders” section after logging into your Eche account.
Can I get styling assistance before buying?
Absolutely. We offer free styling consultations to help you pick the perfect outfit. Reach out via WhatsApp or visit our studio in Ballygunge for a personalised experience.
Do you offer gift packaging?
Yes! You can opt for luxury gift packaging at checkout. We also offer festive gift hampers through our sister brand, Treasure of Hues.
How can I collaborate with Echè?
We’re open to collaborations with stylists, influencers, creators, and retailers. Fill out our contact form or email us on communications@eche.co.in
How do I contact your team?
You can reach us through:
- WhatsApp: +91 90040 62496
- Email: customercare@eche.co.in
- Or visit us at 11B, Earle Street, Ballygunge, Kolkata (By appointment)