Refund policy

Fashion Jewellery - Returns & Exchanges

- For hygiene and safety reasons, fashion jewellery is non-returnable and non-exchangeable.

- In case you receive a damaged or incorrect item, please notify us within 24 hours of delivery.

- Kindly share an unboxing video and clear images at customercare@eche.co.in for us to assist you.

- Upon review, an appropriate resolution or exchange will be offered.

Clothing - Returns & Exchanges

- Clothing items are eligible for exchange or store credit only. We do not offer refunds.

- Return requests must be raised within 48 hours of receiving the order.

- Items must be unused, unwashed, and returned with original tags and packaging intact.

- Customised clothing orders are not eligible for return, exchange, or credit.

- We offer reverse pickup service wherever possible. In areas where this is unavailable, customers may be

required to ship the product back to us.

- A store credit will be issued once the item passes our quality check.

Important Notes

- Shipping timelines may vary slightly during festive seasons, sales, or due to unforeseen delays.

- Courier partner delays are beyond our control; however, we will ensure your package is trackable and supported through our shipping partners.

- Please double-check your shipping address and contact number before confirming your order.

- For queries, reach out to our customer care at +91 90040 62496 or email us at customercare@eche.co.in.